Step By Step Guide On How To Order From

1) Make sure you have your pride approval number first. Any order placed without a number will be automatically placed on HOLD until received.

2) Make sure you place separate orders for each Pride Approval # you have received.

3) If you haven’t already, please create an account by clicking My Account/Register, then create account. Make sure you save a copy of your login id and password for future orders.

4) Once logged in, you may browse around and fill your cart.

5) Items have separate categories, “Quick Ship” items are normally shipped within 24 hours of placing order, UNLESS the item is on backorder, and “Custom” you must allow at least 15 business days to produce your order. Make sure you put your personalization in the personalization box.

6) If you cannot find an item you are looking for, you may use the Search Bar, by typing in a keyword.

7) Every item we offer is sold in packs. You may not order mixed colors of an item unless you order in packs. For Example if you are ordering Whistle Keylights and you want to order both colors, you must order 150 of each color.

8) Once you have added items to your cart, click “checkout” at the top of the page. Make sure your Ship To & Bill To address’s are correct, then click Continue.

9) You are only allowed to ship via Ground, unless specified otherwise. If you would like to upgrade to expedited shipping, you must approve the amount and pay that amount. Then put your “need by date” in (the date you need items by). Type in your Pride Approval #. Then Confirm Order.

10) A confirmation will pop up, make sure everything is correct, and then click Process Order. The order will not go through if Process Order has not been clicked.


Here you will find answers to our most frequently asked questions.


To create an account, please click on the “Login / Register” link at the top, right corner of this page. You can then place orders through the online store. Please contact customer service if you need additional assistance creating your account or placing an order.

We have recently upgraded our website to a new (and much improved!) system. For security reasons, all users will need to create a new account on their first log-in.

To create an account, please click on the “Login / Register” link at the top, right corner of this page. You can then place orders through the online store. Please contact customer service if you need additional assistance creating your account or placing an order.

We offer a selection of “custom” items that are produced on an order-by-order basis. These items are shipped directly from the factory. The production time indicates how many business days (Mon-Fri) are required to produce your order. This time frame does not include the time it takes to ship to your location from the factory. Please see below for more information on transit times.

Your “Need-By” or “In-Hands” date is the date that you need the items delivered to your location. Although this field is optional, we recommend choosing a delivery date if your order is a RUSH or if you need the items for a specific event/meeting. Please keep in mind that FedEx and UPS do not normally deliver on the weekends, so the date selected should be a business day (Mon-Fri).

Many of the items on the store are produced on demand which allows us to offer a larger variety of product colors and styles. It also allows for custom imprints on most of the items. 

Customer service will be happy to assist you with your order status and provide you with tracking information. 

If you are looking for a specific item or have a special project you are working on, we can assist you with locating the items you need. We work with many vendors that sell a wide range of promotional items and we will do our best to find something that fits within your budget. If you would like more information or if you need a quote for a specific item, please contact customer service. When you contact us, we may ask for information that will help us to narrow down our search. Some information that we might request includes the type of item you need, the quantity, the event date, the type of event, the price range/budget, and the imprint/design you would like. Having this information available will allow us to assist you quickly and efficiently.

No, you may order any combination of colors and sizes, as long as the total order meets the minimum requirement. If you have any issues placing your order, please contact customer service for assistance.

We prefer that orders be placed through the online store. This ensures that you and Renaissance Promotions receive an order confirmation. However, if you have any issues placing your order through the online store, we are happy to accept emailed orders.

When placing an email order, please be sure to include the item number(s), your shipping/billing address and a valid payment method (credit/debit card, purchase order or valid gift code). Phone orders are not accepted at this time as we prefer to have records of all transactions. For more information on this policy, please contact customer service.

Since shipping rates vary with each order, your card will not be charged until all items on the order have shipped. At that time, you will be charged for the total of the merchandise, plus applicable freight. When the order is placed through the online store, an authorization hold may appear on your account, but that charge will “drop off” within a few business days. The actual charges will not post until the order is completed and billed. If you have questions about this policy, please contact customer service for more information.

We do not accept credit cards on this site. Instead you must have a valid Pride Approval # which you enter at checkout.

Your satisfaction is guaranteed. If for any reason you are not satisfied with the merchandise you receive, simply call 877-723-3893 or email [email protected] to expedite your exchange or return.

Note: All returns are subject to a 20% restocking fee unless the order was shipped incorrectly or there is a material defect.


COVID POLICY: We are not currently accepting returns/exchanges for size due to the ongoing pandemic.

Still have a question?

Call our support team at 1-877-723-3893

Email us at [email protected]

Try out our Live Chat feature during business hours at the bottom, right corner of this screen.